FREQUENTLY ASKED QUESTIONS

HOW LONG DOES IT TAKE FOR MY PRODUCT TO SHIP?

Your order will be thoughtfully hand-crafted and made to your specifications within 10-14 days, unless otherwise specified in the listing. Custom collars could take 14-28 days.

WHICH TYPE OF HARDWARE SHOULD I CHOOSE ?

Sighthound Squad offers hardware finishes in stainless steel, nickel and powder coated steel in matte black, light blue, grey, white and yellow. We pride ourself on offering a variety of choices to meet your needs. Here are some handy tips on hardware :

  • Stainless Steel : has a silver-colored finish and strong & resistant to rust. Very tiny pet owners may want to take note that it can weight slightly more than other types of metal. Definitely recommended if your dog will have exposure to salt water.

  • Nickel : nickel hardware is a shiny silver. It is lightweight, silver metal that is very popular in the pet community. Nickel can rust if having prolonged exposure to corrosive elements, such as salt water. Rusting of nickel hardware is not covered under our warranty.

  • Powder coated steel (in black/blue/grey/white/yellow) : our coloured hardware is lightweight and coated in a matte or satin finish. Similar to the functionality of nickel, it can rust after prolonged to corrosive elements. Rusting of black hardware is not covered under our warranty. It is also important to be aware that with dragging or consistent rubbing (such as a leash attached to a d-ring). This is usual for any coloured hardware purchased from any shop.

  • Leash snaps : style you choose (spring snaps or scissor snap) largely aesthetic. There is NO fool-proof hardware, no matter what others may tell you. Over time, pet owners generally find the style that best works for them.

Spring snap (66mm) - breaking load 166 kg, best for small & medium size breeds like IG, whippet, fox-terrier, beagle, medium-sized schnauzer and etc​. Could be used for non-pulling big breed dogs

Spring snap (88mm) - breaking load 230 kg, best for large breed dogs like greyhound, borzoi, german shepherd, boxer, golden retriever, collies and etc.

Scissor snap - breaking load 120kg, best for small & medium size breeds like IG, whippet, fox-terrier, beagle, medium-sized schnauzer and etc​. Could be used for non-pulling big breed dogs

CARE INSTRUCTIONS

  • Wash with soap & water. Dish detergent usually close by and works well. If exposed to an especially smelly substance, you may wipe down with diluted white vinegar. Adventure on.

  • Please note that insect repellents containing DEET will cause staining or pitting on Biothane products. We recommend, instead, the use os all-natural insect repellants.

  • Bright coloured biothane could get stains from colour leaking fabrics, like dog cots and etc.

  • Patterned collar should be only spot clean or hand-was in cool water. Could be washed with soap also, just don't scrub a lot with sponges as it can damage print on collar.

DO YOU ACCEPT CUSTOM ORDERS?

YES, we love custom orders. Please ​send us a message and we will do our best to accommodate your needs.

YES, we love custom orders. Please ​send us a message and we will do our best to accommodate your needs.

WHOLESALE

YES, we do wholesales. Minimum order is 400 euros. Please emails us at sighthoundsquad@gmail.com for further information. Thank you !

Sighthound Squad

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