SHIPPING & DELIVERY

SHIPPING INFO

  • We ship worldwide via Lietuvos Paštas. If you need a quote for a different mail carrier, such as FedEx, UPS or DHL, please contact us and we can provide and update shipping quote for you.

  • Every order is processed and handcrafted with love, so it could take time to ship them :

  1. Regular plain collars and leashes                                                       7 - 14days

  2. Collars with patterns/prints                                                            14 - 28 days

  3. CUSTOM orders                                                                          14 - 42 days

  4. Belts & Keychains                                                                             7-14 days

  • Our standard shipping is Lietuvos Paštas Priority, which takes 2-4 business days in Lithuania and 1-4 weeks to arrive to international addresses. Priority mail includes tracking information, but not insurance. It is the responsibility of the buyer to determine if tracking information is available to their international destination.

  • International Customers: Please understand that you are responsible for any duties and customs charges that may be incurred. Duty fees are charged by the destination country and cannot be estimated or paid by Sighthound Squad. If a delivery is refused and/or duties are not paid, incurred shipping charges and expenses cannot be refunded (customer pays for all expenses to return the order back to Sighthound Squad). In most cases international delays, the package is being held in customs so call your local post office with your customs form.

  • Please secure your package appropriately if sending items back to us for return/repair/exchange.

DELIVERY

If you are concerned about the delivery of your order, please check tracking information that is emailed to you and confirm that the address submitted is correct.

  • If your order has not arrived within the below-posted estimated shipping time, please inform us and call to your local post office with your tracking number.

  • For all orders, if tracking information indicates your package was delivered, but ewas stolen or went missing, Sighthound Squad is not responsible for you package, but we do have tips that hope can be helpful for you :

  1. Check with other household members and neighbours ​to see if they received your package.

  2. Check with your apartment management office or doorman to be sure they are holding it for you.

  3. In many cases, the package will turn up. If you suspect your package was stolen, please file a ''theft report'' with the Postal Inspector which will require that you sign an affidavit regarding the missing/stolen package.

  • If for any reason a package is returned to us, we will send you an email to let you know.​

ESTIMATED STANDARD SHIPPING TIMES

Lithuania - 1-3 business days

Europe : 5-14 business days

North America : 1-3 weeks

South America and the Caribbean : 1-3 weeks

Australia, New Zealand and Oceania : 2-4 weeks

Asia Pacific : 2-4 weeks

North Africa and the Middle East : 1-3 weeks

Sub-Saharan Africa : 2-4 weeks

Sighthound Squad

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